Returns Policy

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. If you suspect that your item is faulty, please call us on 01282 677300 as you may be entitled to a repair or replacement. You will need to arrange sending the item back to us (at your expense) for testing before a decision is made.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If a handling fee is charged by our suppliers for return of goods, then you, the customer, will be eligible for this cost.

Warranty goods are return to base. If an item is considered as warranty it is returned to us for inspection, we retain the right to repair the goods if possible, or return the goods to the manufacturer for further investigation. All genuine warranty cases will be dealt with swiftly and replacements send out at no extra cost.

Warranty covers the repair and cost of replacement parts only, we do not accept claims for compensation, travelling or fitting costs. Gate Auto are agents for various manufacturers any additional claims must be made directly to the manufacturer.

Warranty issues must be brought to our attention by phone, email or letter. We cannot accept requests made by sms / text message.